FAQs for the App

Devices Page

Q: How do I link my Aurora to the Clara Lumé app?

A: Load the Clara Lumé app and sign in.  Then press and hold the small blue “Link” button on the control module inside the handbag, until it starts flashing.  In the app, click the “Search Again” button and it will automatically pair your bag to your smartphone/tablet. You’ll only need to Link the first time you connect to a new smartphone/tablet.

 

Q: I can see multiple Aurora devices on the list, what do the background colors mean?

A: If the device row background is ‘black’ then this device is already paired to your phone and you can click it to connect.  If the device row background is ‘blue’ then the link button on the device has been pressed and you can click it to connect.  If the device row background is ‘grey’ then the device has not been paired to your phone.  You can click on it and then the app will request that you press the link button on that device.  If there is only one device in the area then the app will automatically connect to it or guide you through the connection process.

 

Q: How do I un-pair my Aurora from a previously paired device?

A: If you want your bag to forget a smartphone/tablet, press and hold the “Link” button for ten (10) seconds, until the flashing sequence changes. Now all smartphones/tablets will need to repeat the “Linking” procedure to connect to your bag.

 

Playlist Page

Q: How do I rearrange the order of my lightshows?

A: You can drag and drop the lightshows into any order.  Click and hold down on the lightshow you want to move, then drag to the location you want it.

 

Q: How do I remove a lightshow from my playlist?

A: Swipe to the left on the lightshow you want to remove, you will see a “Remove” button… just click.

 

Design Shop Page

Q: The display on my handbag shuts off after 15 minutes, how can I change this?

A: The Aurora senses motion and will shut off the display after 15 minutes without movement to save battery life.  Any motion will turn the display back on for another 15 minutes after the display has shut off.  If there is no motion the Aurora will shut off completely at this point.  You can change this duration or disable this feature by going to the ‘Design Shop’ page and clicking on the gear icon in the upper right corner.

 

Q: How do I remove a lightshow from my Aurora?

A: If the lightshow is on your ‘Device’, not ‘Cloud’, simply swipe to the left on the lightshow you want to remove, you will see a “Remove” button… just click.  If the lightshow is on your Playlist as well you will get a warning with options.

 

Q: I get the error “Too many playlist entries.  Remove items from playlist first” when I try to add a new lightshow to my Aurora.  What does this mean?

A: The Aurora can hold up to 63 lightshows on your playlist.  If you try to add more than that you will get this error.  Simply remove some items from your playlist and add the new lightshow again.

 

Q: I get the error “Too many file entries.  Delete files first.” when I try to add a new lightshow to my Aurora.  What does this mean?

A: The Aurora can hold up to 63 different lightshows in the control module.  If you try to add more than that you will get this error.  Items in the Design Shop page will show as either ‘Cloud’ or ‘Device’.  Simply remove some items that indicate they are on the ‘Device’ and add the new lightshow again.